Question 1

1,  You chose the product and quantity you want to order."

Accepted Answer

Click on products on the list and see the corresponding price tables per quantities. Some products have different finishing options as well as variable turn around times. You can inquire about special pricing if you want to customize the stock or the quantity. Email us!

Question 2

2,  You send us your print ready file."

Accepted Answer

Most files should come as attachment to emails. Print ready files are pdf, tiff and adobe ai format files. info@chromograf.com

Question 3

3,  We inspect your artwork and confirm by sending and email."

Accepted Answer

If your file is good as expected, we will verify.  If it needs touch up or small adjustments, we can fix the issues and notify you. However, if there are bigger issues, we will reject the file and tell you what the problems are.

Question 4

4,  We invoice you."

Accepted Answer

We will send you an invoice as an attachment.  Please check if the specifications, prices, taxes and shipping address are all correct.  So, there shouldn't be any surprises, and we all get along well.

Question 5

5,  You pay."

Accepted Answer

We accept email interac money transfer as well as major credit cards. or cheques,

Question 6

6, We print and ship."

Accepted Answer

After the payment, we will go to print right away. Most jobs take 2 or 3 days to complete, give or take 1 or 2 days for shipping. If there is any urgency on your part, please let us know, we would try our best.

Question 7

7, You receive and be happy ))"

Accepted Answer

We welcome testimonials and any kind of feed back. If anything is wrong with the product or service, we would like to know and look into it. We will do our best to make sure you are satisfied with the product and want to work with us again. Thank you ;))

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